Help & Support
Swindon Taxi FAQs
Find answers to common questions about booking, pricing, airport transfers, and our service. Can't find what you're looking for? Contact us directly.
01793 297201Booking & Reservations
How do I book a taxi?
You can book through our website contact form, call us on 01793 297201, or message us on WhatsApp. We're available 24/7 for bookings.
How far in advance should I book?
We recommend booking at least 24 hours in advance for airport transfers. For local journeys, same-day bookings are usually available.
Can I make a same-day booking?
Yes, we can often accommodate same-day bookings depending on driver availability. Call us directly for urgent requests.
Do you offer pre-booking discounts?
Yes, pre-booked journeys often have better rates than same-day bookings. Contact us for a quote.
Pricing & Payment
How is the fare calculated?
Our fares are based on distance and journey time. We provide fixed quotes for airport transfers and standard routes.
Do you have surge pricing?
No, we don't use surge pricing. Our rates remain consistent regardless of demand or time of day.
What payment methods do you accept?
We accept cash, card payments, and online bank transfers. Payment can be made before or after your journey.
Are there any hidden charges?
No, our quoted price is fixed and includes all charges. There are no hidden fees or tolls.
Do you offer group discounts?
Yes, we offer competitive rates for group bookings and regular customers. Contact us for details.
Airport Transfers
Which airports do you serve?
We provide transfers to all major UK airports including Heathrow, Gatwick, Bristol, Birmingham, Luton, Stansted, Southampton, Southend, Bournemouth, and Cardiff.
What is the travel time to Heathrow?
From Swindon, Heathrow is approximately 60-75 minutes depending on traffic conditions.
Do you offer meet & greet service?
Yes, meet & greet is available at all major airports. Your driver will wait with a name board in the arrivals hall.
What if my flight is delayed?
We monitor flight times and adjust pickup times accordingly. There are no additional charges for reasonable delays.
Can you wait while I'm at the airport?
Yes, we offer waiting services. Contact us for rates and booking details.
Our Drivers & Vehicles
Are your drivers DBS checked?
Yes, all our drivers are fully licensed and have passed comprehensive DBS (Disclosure and Barring Service) checks.
What vehicles do you have?
We offer 4-seater taxis, 6-seater minibuses, and 8-seater vehicles. All are modern, clean, and well-maintained.
Can I request a specific driver?
Yes, if you've had a good experience with a driver, we can often arrange for them on future bookings.
Do your vehicles have WiFi?
Some of our vehicles have WiFi available. Contact us when booking if this is important for you.
Are your vehicles wheelchair accessible?
Yes, we have wheelchair-accessible vehicles available. Please mention this when booking.
Service Areas
What areas do you serve?
We serve Swindon and surrounding areas including Royal Wootton Bassett, Highworth, Wroughton, Marlborough, Cricklade, and many more.
Do you serve areas outside Wiltshire?
Yes, we provide long-distance transfers throughout the UK. Contact us for a quote for your destination.
Do you offer services to London?
Yes, we provide transfers to London and all major UK cities. Rates vary by destination.
Can you arrange a taxi for someone else?
Yes, we can arrange taxis for third parties. Provide us with the passenger's details and pickup location.
Cancellations & Changes
What is your cancellation policy?
We offer free cancellation up to 24 hours before your journey. Late cancellations may incur a small fee.
Can I change my booking?
Yes, you can change your pickup time or location up to 24 hours before your journey. Contact us as soon as possible.
What if I'm late for my pickup?
Please call us immediately if you're running late. We'll do our best to accommodate you.
What if the driver is late?
We aim to arrive on time. If there's a delay, we'll contact you with an updated arrival time.
Special Requests
Do you have child seats available?
Yes, we can provide child seats on request. Please mention this when booking.
Can you accommodate pets?
Yes, we can transport pets. Please inform us when booking so we can prepare the vehicle.
Do you provide luggage assistance?
Yes, our drivers are happy to help with luggage. Our vehicles have ample space for suitcases and bags.
Can I request a female driver?
Yes, we can arrange a female driver on request. Please mention this when booking.
Do you offer corporate accounts?
Yes, we offer corporate packages for businesses. Contact us for details and rates.
Safety & Comfort
Is your taxi service safe?
Yes, all our drivers are DBS checked and fully insured. We maintain high safety standards and vehicle maintenance.
Are your vehicles insured?
Yes, all our vehicles are fully insured with comprehensive coverage.
What if I forget something in the taxi?
Contact us immediately with details of your journey. We'll check with the driver and help retrieve your item.
Do you have a complaints procedure?
Yes, we take feedback seriously. Contact us with any concerns and we'll address them promptly.
Explore Our Services
Learn more about our taxi services in different areas and for specific routes.
Airport Transfers
Comprehensive guide to airport transfers from Swindon to major UK airports.
24/7 Taxi Service
Learn about our round-the-clock availability and emergency transport options.
All Services
Explore all our taxi services including local, airport, and long-distance options.
Contact Us
Get in touch with any additional questions or to book your taxi now.
Heathrow Transfers
Detailed information about our Heathrow Airport transfer service.
Wroughton Taxi
Local taxi service and airport transfers from Wroughton.
Stonehenge Tours
Explore our guided day trip service to Stonehenge.
Still Have Questions?
Our team is available 24/7 to answer any questions and help you book your taxi.