Question 1

What areas does The Virtual Taxi serve?

Accepted Answer

We serve Swindon and surrounding areas including Royal Wootton Bassett, Marlborough, Cirencester, Chippenham, Devizes, Faringdon, Highworth, and more. We cover Swindon and all of Wiltshire on a regular basis.

Question 2

Are your drivers licensed and DBS checked?

Accepted Answer

Yes, all our drivers are fully licensed by Swindon Borough Council and have passed comprehensive DBS (Disclosure and Barring Service) checks. Your safety is our highest priority.

Question 3

Do you offer airport transfers?

Accepted Answer

Yes, we specialise in airport transfers to all major UK airports including Heathrow, Gatwick, Bristol, and Birmingham. We monitor your flight and provide meet & greet service.

Question 4

What is your availability?

Accepted Answer

We operate 24 hours a day, 7 days a week, 365 days a year. We're always available for airports, long-distance journeys, and urgent bookings.

Question 5

Do you have 8-seater vehicles?

Accepted Answer

Yes, we offer 8-seater taxis perfect for families, groups, and events. We also have a party bus with TV and games console available upon special request.

Question 6

How do I book a taxi?

Accepted Answer

You can book through our website contact form for planned journeys, or call us directly on 01793 297201 for urgent bookings. We also accept WhatsApp bookings on 07786 247151.

Question 7

Do you accept card payments?

Accepted Answer

Yes, we accept both cash and card payments for all journeys. Card payments are accepted for fares over £10.

Question 8

What is your pricing structure?

Accepted Answer

We offer fixed, transparent pricing with no hidden fees. Prices are competitive and depend on distance and journey type. Contact us for a quote.

Question 9

Can I book a taxi in advance?

Accepted Answer

Yes, we accept advance bookings for all journeys. We recommend booking at least 24 hours in advance for airport transfers.

Question 10

Do you offer wheelchair-accessible vehicles?

Accepted Answer

Please contact us directly on 01793 297201 to discuss wheelchair accessibility requirements for your journey.

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